Terms and Conditions

1. Parties and Scope

These terms and conditions (Terms) govern the relationship between you, our customer (referred to as you) and Passport And Visa Online, of 4601 N Fairfax Dr, Suite 1200, Arlington, Virginia 22203 (PAVO) for provision of service by PAVO. If you are not a Consumer, you hereby confirm that you have authority to bind any business on whose behalf you seek to purchase services. These Terms shall include terms specified on the relevant PAVO website for your country (Website) located at www.passportandvisaonline.com, including the PAVO Privacy Policy which when taken together are exclusive in relation to PAVO services. Other general terms and conditions do not apply and do not form part of the contract between us, even if we do not explicitly reject them. These Terms are subject to change without prior notice, except that the Terms in force at the time you place or modify an order will govern the order in question. Mere viewing of the Website is subject to the Terms Of Website Use and not these Terms.

The primary services provided by PAVO are to help you in obtaining travel visas and other travel documentation. We describe documents and forms you generally need to provide to achieve these aims and then submit these documents and forms duly completed by you, to the authorities or appropriate bodies. If we provide services to you, you are our customer and these Terms apply. If we refer you to any other service provider, you take responsibility for reviewing any services provided and that service provider’s terms and conditions will apply for their services. We do not accept any liability for third party services.

These Terms apply to any offer and any agreement between you and PAVO and to the provision of any service provided to you by or on behalf of PAVO in respect of, but not limited to, the processing of visas, passports and/or documents for you or on your behalf. Some Terms may refer to an issuing authority, which is the body being an embassy, consulate or other agency that issues or supplies the documents requested by you.


2. Procedure

PAVO will endeavor to provide you with accurate information and to ensure that you obtain the visa for your trip for the date required in a timely manner. Nevertheless, all requirements to obtain the visa (including, but not limited to, documentation, fees and time frames) are calculated based on general criteria and can vary according to information provided by you (including, but not limited to, current or previous nationality, residence, gender, age, profession, recent travel and religion). Each country’s requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While PAVO strives to provide current and complete information, PAVO cannot and does not guarantee that the information supplied is the most current and complete. PAVO is not and shall not be responsible for such information.

3. Submission of documentation

You can consult the list of requisites to be met in order to process your visa on our website. To ensure that you know where your documents are at all times, you will be sent an e-mail confirming the receipt of your documents when it reaches our offices.

PAVO will only process the visa(s) indicated in your request; PAVO assumes no responsibility for other visas required for your trip that have not been requested or which relate to stops on your trip.

PAVO reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel.

4. Obtaining the visa

When PAVO returns your passport and documents to you, it is important that you confirm that all of the visas you need for your travel have been obtained, that the visas for each country you intend to visit are valid for the dates of arrival and departure from the country/region of your visit and for the purpose and nature of your visit (including, but not limited to, tourism, business, and/or study). You must notify PAVO immediately by email if you identify any discrepancy in your documentation.

The issue of a visa depends exclusively on the issuing authority. Immigration officials in each country have the final decision to admit entry into the country or region, even when all of the stipulated requirements have been met. PAVO does not guarantee that the issuing authority will issue the visa in a timely manner and within the specified time frame; therefore, PAVO fees will be collected for the completion of procedures required for this issue. Non-refundable fares or reservations must not be purchased until all visas have been obtained.

5. Delivery

PAVO will send completed applications by FedEx/UPS Next Day, unless otherwise instructed. A delivery charge will be added to your order. All third party delivery companies are subject to the conditions set by these individual companies. PAVO accepts no liability for loss or delays incurred when using third party delivery companies.

6. Additional services

PAVO may offer to provide additional services in some jurisdictions, Passport Replacement Service, Visa Form Fill, Invitation Services, Notarization Services. If so provided, the description and relevant terms for those additional services are available on the Website.

7. Fees

The fees for PAVO services shall be those specified on the website, including any indirect taxes, if applicable, that are applicable to the fees, and other charges and fees charged by an issuing authority or any courier or delivery service, all of which must be paid by you. Once PAVO submits a travel document request to an issuing authority on your behalf, PAVO’s service fees are non-refundable.

PAVO will secure a passport reservation for every passport submission and provide all details to the traveler regarding the date of the passport reservation, where to send application materials and what needs to be sent. If a traveler either does not appear for a passport reservation date or attempts to cancel a passport reservation less than 24 hours before the passport reservation date, a cancellation fee will apply.

Consular fees and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the ordered is completed. PAVO will endeavor to communicate said changes to the client where possible. PAVO reserves the right to select the most appropriate service available given the time constraints, as indicated by the client.

All fees paid to an issuing authority by PAVO on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, PAVO will, at your request, make one additional attempt to secure the travel document. You will be required to pay any additional fees assessed by the issuing authority and if the additional attempt is needed due to an error made by the client on a visa application PAVO will charge a $30 service fee.

PAVO reserves the right to retain passports and documents until full payment is received. PAVO service fees may vary according to the number of business processing days available to procure the service. Consulate closings and holidays are excluded for the purpose of counting the number of business days.

Orders cancelled prior to submission will be assessed PAVO’s service fees. Once the application has been submitted to the appropriate government agency, full fees will apply. Additional cancellation fees may be applied for early withdrawal of the application.

8. Warnings/ Disclaimers

The issuing authority will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to PAVO for the rejection. PAVO does not issue visas or passports and therefore, cannot make any guarantee or assurances that any issuing authority will issue any document. PAVO cannot guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. PAVO reserves the right to prioritize processing requests according to the travel dates provided. PAVO service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

PAVO will use its best endeavors to process applications for visas, passports and/or documents at the client’s request. However, PAVO shall not be held responsible for, nor will accept any liability for, the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever. In addition, PAVO shall not be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon PAVO.

In the event an ETA is referred, PAVO will attempt to assist the traveler in procuring the relevant documents to meet the client’s desired travel plans however in any event, travel plans should not be confirmed until the traveler has secured the necessary documents to allow entry.

PAVO provides visa and passport information in good faith and on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and PAVO shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.

PAVO will endeavor, wherever possible, to process the client’s visa, passport and/or document based on the instructions given and application forms submitted, although it is the client’s express responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the periods of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.

When PAVO returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six (6) months beyond the completion of your trip. Please note that even when a visa is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision. PAVO recommends all travelers secure a visa prior to departure and do not attempt to obtain one “on arrival.”

9. Limitation of liability

Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed, PAVO shall only be liable if PAVO is at fault and PAVO’s liability shall be limited to the actual cost of replacement cost of the passport not to exceed $500.00. PAVO reserves the right in all instances to substitute replacement of the documents that had been in PAVO’s care and control in lieu of payment. PAVO is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. Passport covers and other all documents including, but not limited to, original bank statements and educational and birth certificates, which were not requested for submission by PAVO should be retained by the applicant. PAVO accepts no responsibility for the loss or damage of such documents.

PAVO accepts no liability for travelers electing to obtain on-arrival visas.

To the maximum extent permitted by law, PAVO excludes and/or limits any direct, indirect or consequential damages, costs or expenses and all statutory or implied conditions and warranties, including, without limitation, lost income or profits or travel or holiday costs or any loss arising from information obtained from the Website. Subject to the other provisions of this section, our maximum liability for loss caused to you, whether under contract, tort, or otherwise, shall be limited to the losses and damages up to a maximum of $500 for which PAVO is directly responsible and which can be wholly attributable to incorrect provision of service by PAVO.

PAVO will not be responsible in any respect or for any amount for loss or delay caused by events that we cannot or do not control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).

Nothing in this agreement excludes and/or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

10. Claims period

You have ninety (90) days after completion of work by PAVO, beginning from the date of delivery of the visa (or if not delivered, from the date of order) to inform PAVO of any claim related to PAVO services. Once the relevant deadline has passed, any rights for rectification or compensation shall expire.

11. General

These Terms and any document expressly referred to therein, shall constitute the whole agreement between us and shall supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. If any provision of these Terms does not comply with any law, then the provision must be read down so as to give it as much effect as possible. If it is not possible to give the provision any effect at all, then it must be treated as severable from the rest of the Terms. Where PAVO is unable to carry out any obligation under the contract due to any circumstance, matter or thing beyond its reasonable control (“force majeure”) PAVO shall be excused from such obligations to the extent of such prevention, restriction or interference so caused. PAVO may sub-contract all or part of its obligations or assign all or part of its rights under this contract. This agreement does not create any right enforceable by a person who is not a party to it, except for any lawful successor or assignee. Any dispute arising under this agreement shall be governed by regulations of Federal Trade Commission and both parties agree and consent to submit to the exclusive jurisdiction and venue of the state courts of Virginia situated in Fairfax County, Virginia or the federal courts situated in the Northern District of Virginia.

Using our service signifies that you have read and agreed to those terms and conditions above.

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